Start Internet Explorer, and then paste the URL into the address bar. In the notification area on the right side of the taskbar, locate the Skype for Business icon, hold down the Ctrl key, right-click the Skype for Business icon, and then click Configuration Information.

Verify that connectivity to the Address Book web service is available. This reduces the load on the servers, and it provides the most up-to-date information possible when you run a contact search. The Skype for Business client doesn't download and save a local copy of the address book. In Skype for Business Online, address book and GAL lookups are performed through web requests only. The address book is preparing to synchronize.If the problem persists, contact your system administrator. This may be because the proxy server setting in your web browser does not allow access to the address book. Cannot synchronize with the corporate address book.When you try to search the address book, you receive one of the following error messages: Scenario 2: You can't search the global address list by using Microsoft Skype for Business 2392146 Skype for Business Online users can't communicate with external contacts.After you add a new Skype or Skype for Business contact from another organization, if the contact ignores the request to add you to their contacts list, that contact will be displayed as offline in your contacts list.įor additional help with external contacts, see the following Microsoft websites:

Skype for web status